How it works
From your first gram to selling back
One important point first: a successful payment isn't the same as a completed order. Your order is complete when gold has been allocated to you or your coins have been delivered.
Buying
The first five steps are the same for coins and digital gold.
Paid but not completed? If we can't allocate gold or fulfil your coin order after you've paid, the order is cancelled and refunded in full. You're never left with an unbacked balance.
- 1
Get the app and sign up
All orders are placed in the Save My Gold app for Android and iOS. Download it and sign up with your mobile number and email. You need to be an Indian resident aged 18 or over.
- 2
Verify your identity
Complete KYC, for example with your PAN, as required by law and our KYC policy.
- 3
Get a price
Choose a coin, or an amount of digital gold in rupees or grams. The quote shows the rate, any making or delivery charges, GST, the total and how long the price holds.
- 4
Pay SMG
Pay through the secure checkout of an approved payment partner. Your order now shows Payment received.
- 5
We confirm the gold
We confirm physical gold from inventory or buy it from our supplier. If we can't, your order is cancelled and refunded under our refund policy.
-
6
Your gold reaches you
Gold coins
We issue your GST invoice, pack and ship the coins, and send tracking details. They're handed over after an identity check. Status: Delivered.
Digital gold
We issue your GST invoice and allocate the gold to you in custody records, with an allocation reference. Status: Allocated.
Holding & selling back
Applies to digital gold. Buyback of physical coins is being finalised.
- 7
See your holdings
Grams owned, invoices, allocation references and your full history, in the Save My Gold app.
- 8
Ask for a buyback quote
Choose how many eligible grams to sell. You'll see the buyback rate, any charges, the amount you'll receive and how long the quote is valid.
- 9
Accept and get paid
Once you accept, the gold passes back to SMG and we pay your verified bank account in your own name. Payout time: To be published.
What each order status means
| Status | What it means | Do you own the gold? |
|---|---|---|
| Quote issued | A price has been offered and is held for a short time. | No |
| Payment received | Your payment is confirmed. We're confirming the gold. | Not yet |
| Allocated | Digital gold is confirmed, invoiced and held for you. | Yes |
| Dispatched | Your coins are invoiced and on their way. | As set out in our terms |
| Delivered | Your coins have been handed to you. | Yes |
| Cancelled — refunded | We couldn't complete the order and refunded you in full. | No |
| Sold back | You accepted a buyback quote; the payout is on its way. | No |
Explore a smarter way to purchase gold
Gold coins delivered to you, or digital gold held in custody. Clear prices, a GST invoice for every order, and a disclosed sell-back rate.
Buy and sell gold in the Save My Gold app.
Coming soon to Android and iOS. Gold coins · Digital gold · Contact us
