Purpose
SMG verifies customers to prevent fraud, identity theft and money laundering, to make sure payouts reach the right person, and to meet our legal obligations.
Identity verification
Before you can buy, we will ask you to verify your identity. This may include your PAN, an officially valid document (such as Aadhaar via offline or consented verification, a passport, driving licence or voter ID), your date of birth and a selfie or liveness check. Verification may be carried out through regulated third-party verification providers.
Bank account verification
Before any payout, we verify that the receiving bank account is in your own name, for example by a penny-drop or name-match check. Payouts are never made to third-party accounts.
Ongoing checks
We may ask you to update or re-verify your information periodically, when your details change, or when your activity changes, including before allowing higher transaction amounts.
Suspicious activity controls
We monitor transactions for patterns associated with fraud or money laundering. We do not publish the specific rules or thresholds we use. Where required by law, we report suspicious transactions to the authorities and are legally prohibited from telling you that we have done so.
Account restrictions
We may decline to open an account, limit transactions, place a hold on a sell-back or payout, or suspend or close an account where verification is incomplete, information appears false, activity appears suspicious, or we are required to do so by law or by an authority. Where the law allows, we will tell you and explain what you can do.
Data protection
KYC information is used only for verification, compliance and fraud prevention, stored securely with restricted access, and retained for the period required by law. See the Privacy Policy.
Your responsibilities
- Provide true, complete and current information.
- Use only your own payment methods and bank account.
- Do not open accounts for, or transact on behalf of, anyone else.
Complaints
If you disagree with a verification decision or restriction, contact support or follow the grievance redressal process.